UralBusinessConsulting Agency of Information and Analytics has recently found out that passengers who bought Vladivostok Avia’s Yekaterinburg-Moscow tickets online now cannot return them and get their money back.

It has been reported that people who called the airline’s Yekaterinburg office in order to return their tickets were explained that this could only be done through the company’s website. In the meantime, the website does not provide any information whatsoever as to the ticket return procedure.

The air carrier suggested that the customers should place an official letter demanding the annulment of tickets and a refund with their headquarters. However, after a twenty-day wait, the letter still has not been replied to.