‘A bank’s customer is normally interested in having the services customized as much as possible to suit their unique needs and in getting a special treatment. A bank, in its turn, would like to have its services universalized, as every out-of-the-ordinary solution makes it harder to get things standardized and thus results in greater transaction expenses. Ironically, both the bank and the customer will end up paying for this in the end,’ says URSA Bank’s Deputy GD Daniil Sandler.

The bank executive feels the solution to the problem lies in thinking up new ways of mutually beneficial customer-bank cooperation.

‘URSA Bank’s management understands clearly that we need some real breakthroughs in the classic segment involving cash transactions, settlement operations, and lending policies. The future innovational solutions will set a brand new standard of rendering banking services to businesses,’ he claims.