12 claims against MAKS Insurance Company have been laid with Yekaterinburg Consumer Rights Committee over eleven months of this year (this comes to approximately 23% of all claims against insurers), the spokesperson for the committee said to UrBC representative.

In order to protect the rights of consumers, the committee experts had to sue the company for 180,285 RUR worth of damage (the claim was sustained, and the committee actually received 182,768 RUR).

The committee received 54 complaints altogether in January-November 2006, with the main causes for complaining being the refusal of the insurer to pay the insurance money or their reducing the compensation sum.