‘Any flaws that a car might have can only be handled through the dealer network. In case the problem originated at the plant, the dealer must contact the plant through the maintenance department and find a solution,’ Taganrog car factory’s Marketing Director Marina Zavolzhenskaya said to UrBC.

In the meantime, one of Yekaterinburg-based Okami Vostok’s customers bought a Hyundai Accent with an air conditioner in March 2008; as soon as the hot summer days came, it became clear that the conditioner was not working. The car owner believes that despite the pre-sale preparation, the car sold by the dealer was initially defective. Okami’s experts think the faulty condition emerged in the process of manufacturing the car.

According to the unhappy customer, Okami Vostok claims the delivery and installation of the part needed to fix the problem would take between fourteen and forty-five days within applying for repairs.

‘When a dealer finds out there is something wrong with the car, the company must contact the plant. If the dealer fails to do so, customers contact us themselves. Nevertheless, it is the dealer who carries out the repairs,’ Marina Zavolzhenskaya reports.