Both plant and dealer reliable for faulty cars, Andrei Artemiev says
‘In case a customer finds out the car they bought is defective, both the producer factory and the dealer must be responsible for handling the problem,’ Chairman of Yekaterinburg Consumer Rights Committee Andrei Artemiev said to UrBC.
According to certain customers, Yekaterinburg-based Okami Vostok has sold cars with flaws that remained unheeded during the pre-sale preparation.
Andrei Artemiev believes it’s not for the customer to worry over how the car factory and the dealer are going to fix the problem. The main thing is for the defect to be rectified.
‘Should the dealer or the producer factory refuse to do the repairs for some reason, the customer has every right to sue them both. He or she can even insist on moral damage compensation,’ he said.
According to certain customers, Yekaterinburg-based Okami Vostok has sold cars with flaws that remained unheeded during the pre-sale preparation.
Andrei Artemiev believes it’s not for the customer to worry over how the car factory and the dealer are going to fix the problem. The main thing is for the defect to be rectified.
‘Should the dealer or the producer factory refuse to do the repairs for some reason, the customer has every right to sue them both. He or she can even insist on moral damage compensation,’ he said.
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