Passengers complain of luggage delay and damage, Koltsovo airport says

The number of complaints related to Koltsovo airport of Yekaterinburg’s performance decreased from twenty-three in the first half of 2007 to twenty-one in January-July 2008.

The spokesperson for the airport reports most complaints have to do with the delayed and/or damaged luggage. The problem has therefore been taken under the management’s special control; in addition, the legal upper limits for the luggage wait have been reduced.

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